Short answers to the questions we get most. If yours is not here, email 747735612@qq.com.
Shipping
How long does delivery take?
Orders are processed within 1–2 business days. After that, about 10–20 business days to the United States, 12–25 to Europe, and up to 30 for the rest of the world. Customs clearance can add time, and we cannot speed that up.
Where do you ship from?
Guangdong, China. Every order ships from there directly.
Will I have to pay customs or import duty?
Possibly. Depending on your country, import duties or handling fees may be charged on delivery, and those are the buyer's responsibility. We cannot predict the amount and cannot reimburse it. Orders to the US under the current de minimis threshold usually arrive without extra charges, but that can change.
How do I track my order?
You get a tracking number by email once the order ships. Tracking can take 24–48 hours to show movement — that is normal, not a sign the parcel is lost. If tracking has not updated for 15 business days, email us and we will open an investigation.
Do you ship to my country?
We ship to most countries. If your country is not available at checkout, email us and we will check whether we can add it.
Sizing
How do I choose the right harness size?
Measure the girth — the widest part of the chest, just behind the front legs — with the dog standing, then check the size chart on the product page. Weight ranges are a rough guide only; two dogs of the same weight can differ by several centimetres around the chest.
What if it does not fit?
Contact us within 14 days of delivery. Unused items in original packaging can be returned. See our refund policy for the details, including which items we cannot accept back for hygiene reasons.
Orders and returns
Can I cancel or change my order?
Email us as soon as possible. If the order has not shipped, we can usually change the address or cancel it. Once it is with the carrier, we cannot intercept it.
What is your return window?
14 days from delivery. Return shipping is paid by the customer, including the cost of sending the item back to China — which is why we recommend keeping low-value items rather than returning them.
Something arrived damaged. What now?
Email us within 48 hours of delivery with your order number and photos of the item and packaging. We replace or refund it, including shipping.
Products
Are your toys safe for aggressive chewers?
No toy is indestructible. Our rope toys are not designed for dogs that destroy everything within minutes. Supervise chewing, and take the toy away once it starts to fray or come apart.
Do you offer wholesale?
Not at the moment. If that changes it will be announced on the site.